WEBSITE TERMS AND CONDITIONS
Effective Date: March 17, 2026
These Website Terms and Conditions (these “Terms”) govern your access to and use of https://11miami.com and any related webpages, mobile-enabled pages, features, content, forms, communications, and services made available thereon or through the same (collectively, the “Site”).
The Site is owned and/or operated by GR OPCO, LLC, a Florida limited liability company, d/b/a E11EVEN Miami (“E11EVEN,” “Company,” “we,” “us,” or “our”).
By accessing, browsing, submitting information through, or otherwise using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Site.
1. Eligibility; Use of Site
The Site is intended only for individuals who are able to form legally binding contracts under applicable law. By using the Site, you represent and warrant that you are at least the age of majority in your jurisdiction of residence and otherwise legally competent to enter into these Terms.
Notwithstanding the foregoing, certain portions of the Site, certain offerings promoted on the Site, and admission to the E11EVEN venue or particular events may be subject to stricter age requirements, including 21+ restrictions, valid government-issued identification requirements, and other entry conditions. Accessing the Site does not guarantee eligibility for venue entry, event attendance, or purchase of age-restricted goods or services.
If you are using the Site on behalf of a company or other legal entity, you represent and warrant that you have authority to bind such entity to these Terms, and “you” will refer to both you and such entity.
2. Privacy Policy
Your submission of personal information through the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you acknowledge that you have reviewed the Privacy Policy and understand that the Privacy Policy describes our collection, use, disclosure, and other processing of personal information, including as relates to marketing communications, cookies and similar technologies, third-party integrations, and certain biometric-related disclosures.
3. Additional Terms
Certain features, offers, promotions, events, reservations, ticket purchases, sweepstakes, contests, SMS programs, or other services made available through or in connection with the Site may be subject to additional terms, conditions, policies, or rules, including those of third-party providers. In the event of a conflict between these Terms and any additional specific terms applicable to a particular product, service, or feature, the additional specific terms will control solely with respect to that product, service, or feature, unless expressly stated otherwise.
4. Changes to Terms; Changes to Site
We may revise these Terms from time to time in our sole discretion. Updated Terms will be posted on the Site with a revised effective date. Your continued use of the Site after updated Terms are posted constitutes your acceptance of the revised Terms.
We may modify, suspend, discontinue, or restrict all or any portion of the Site, or any content, feature, functionality, event listing, offering, or service made available through the Site, at any time and for any reason, with or without notice, and without liability to you.
5. Ownership; Limited License
The Site, including all text, images, photographs, graphics, logos, trade names, trademarks, service marks, audio, video, event information, page layouts, software, code, design, look and feel, compilations, and other materials and content thereon (collectively, the “Content”), is owned by or licensed to Company or its affiliates, licensors, vendors, or partners, and is protected by copyright, trademark, trade dress, and other applicable intellectual property and proprietary rights laws.
Subject to your compliance with these Terms, Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site and Content solely for your personal, non-commercial use.
Except as expressly permitted in these Terms, you may not copy, reproduce, republish, upload, post, transmit, distribute, modify, create derivative works from, publicly display, publicly perform, sell, license, scrape, frame, mirror, reverse engineer, decompile, disassemble, or otherwise exploit any part of the Site or Content without our prior written consent.
All rights not expressly granted are reserved.
6. Trademarks
The trademarks, logos, service marks, trade names, and trade dress displayed on the Site, including E11EVEN, and related branding, are owned by Company or its affiliates or licensed to Company. Nothing on the Site grants you any right or license to use any such marks without prior written permission from the applicable owner.
7. Accounts; Submitted Information
Certain features of the Site may permit or require you to create an account, submit contact information, request reservations, join mailing or text lists, purchase tickets through third-party providers, or otherwise provide information to us.
You agree that all information you provide through the Site will be true, current, complete, and accurate, and that you will promptly update such information as necessary. You are solely responsible for maintaining the confidentiality of any account credentials and for all activities occurring under your account or using your credentials. You agree to notify us promptly of any unauthorized use of your account or any other suspected breach of security.
We reserve the right, in our sole discretion, to suspend, restrict, or terminate any account or deny access to the Site or any feature thereof at any time and for any reason or for no reason at all, including where we believe that information provided is inaccurate, misleading, incomplete, fraudulent, or otherwise violates these Terms or applicable law. If that happens, you may no longer use the Site. You will still be bound by your obligations under these Terms. You agree that we will not be liable to you or any third-party for termination of your access to the Site.
8. Ticketing, Reservations, and Third-Party Services
The Site may contain links to or integrations with third-party platforms and providers, including without limitation ticketing, reservation, payment processing, analytics, social media, merchandise, and marketing platforms. Without limitation, ticket sales promoted through the Site may redirect users to a third-party platform, including Speakeasy Bookings Inc., or another third-party provider designated by us from time to time.
The Site may also contain links to other websites operated by Company or its affiliates, including the E11EVEN Life merchandise website located at https://e11evenlife.com. Transactions conducted on such other websites, and access and use of such websites, are governed by the terms and conditions and policies applicable to that site.
You acknowledge and agree that:
(a) your purchase of tickets, reservations, tables, packages, or other offerings through a third-party platform is subject to that third party’s terms, conditions, policies, fees, fulfillment practices, refund rules, privacy practices, and dispute procedures;
(b) Company is not responsible for the operation, availability, content, security, pricing, fees, transaction processing, fulfillment, cancellations, refunds, chargebacks, or performance of any third-party platform or provider;
(c) links to third-party websites or services are provided solely as a convenience and do not constitute endorsement by Company; and
(d) your dealings with any third-party provider are solely between you and such third party, except to the extent expressly stated otherwise by Company in writing.
To the fullest extent permitted by law, Company disclaims liability arising out of or relating to any third-party services, including any ticketing platform, payment processor, reservation service, or external site accessed through the Site.
9. Links to Third-Party Websites
The Site may contain links to third-party websites, services, or resources that are not owned or controlled by Company (“Third-Party Sites”). The inclusion of any such links does not imply endorsement, sponsorship, or approval of those Third-Party Sites or the information, products, or services offered through them.
Company does not control and is not responsible for the content, policies, practices, or availability of any Third-Party Sites. You acknowledge and agree that Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available through any Third-Party Site.
These Terms apply solely to the Site and do not apply to Third-Party Sites. Before accessing or using any Third-Party Site, you should review the applicable terms of use, privacy policies, and other governing policies of that Third-Party Site.
Your use of Third-Party Sites is at your own risk. It is your responsibility to take appropriate precautions to ensure that any links you follow or materials you download are free from viruses, malware, or other harmful components.
10. Event Information; No Guarantee of Availability or Admission
Event dates, times, performers, DJs, hosts, artists, menus, packages, pricing, hours of operation, promotions, amenities, and availability displayed on the Site are subject to change at any time, with or without notice.
Company does not guarantee that any event, performer, appearance, promotion, reservation, seating arrangement, table location, or offering described on the Site will occur as advertised or remain available. Lineups, performance times, featured talent, operating hours, and event details may change. Events may be canceled, postponed, rescheduled, modified, or discontinued.
Purchase of a ticket, reservation, or package, or confirmation of the same by a third-party provider, does not guarantee admission to the venue. Admission and continued presence at the venue remain subject to Company’s policies and procedures, including but not limited to capacity limitations, dress code, security screening, age verification, intoxication determinations, health and safety protocols, behavioral standards, management discretion, and compliance with applicable law.
We reserve the right to refuse admission to, remove from, or deny service at the venue to any person at any time and for any lawful reason, including where such person appears intoxicated, disruptive, underage, fraudulent, non-compliant with venue policies, or otherwise presents a safety, operational, or reputational concern.
11. Payments; Pricing; Errors
Pricing, fees, charges, minimum spends, package details, taxes, gratuities, and other amounts displayed on the Site or through linked third-party services may change at any time without notice. We reserve the right to correct any errors, inaccuracies, or omissions relating to pricing, descriptions, availability, or other information, and to cancel, reject, or refuse any request, reservation, order, or transaction affected by such error, whether before or after submission or confirmation.
Where payment is processed by a third-party provider, Company is not responsible for payment processing errors, card issuer decisions, chargebacks, or related disputes except to the extent required by applicable law.
12. Promotional Communications; SMS; Email
By submitting your contact information through the Site, you consent to receive communications from us as described in our Privacy Policy and any applicable consent language presented at the point of collection, including administrative messages, confirmations, reminders, updates, and, where you have consented as required by law, promotional emails and text messages.
You acknowledge that message and data rates may apply for text messages, and that consent to receive promotional text messages is not a condition of purchase. You may opt out of marketing emails by using the unsubscribe mechanism contained in such messages and may opt out of marketing texts by replying “STOP”, subject to applicable program instructions.
13. User Submissions; Feedback
If you submit or transmit to us or through the Site any ideas, reviews, comments, messages, suggestions, concepts, feedback, photographs, videos, social posts, tags, testimonials, or other materials (collectively, “Submissions”), you grant Company and its affiliates a worldwide, perpetual, irrevocable, non-exclusive, transferable, sublicensable, fully paid-up, royalty-free right and license to use, reproduce, display, perform, adapt, modify, publish, distribute, create derivative works from, and otherwise exploit such Submissions in any media now known or later developed, for any lawful purpose, including advertising, promotion, publicity, and commercial purposes, without notice, compensation, or approval by you.
You represent and warrant that: (a) you own or control all rights necessary to grant the foregoing license; (b) your Submissions are accurate and not misleading; and (c) your Submissions, and our use thereof as permitted herein, will not violate any law or infringe, misappropriate, or otherwise violate any rights of any person or entity.
We are under no obligation to use, maintain, or return any Submission and may remove or decline to post any Submission in our sole discretion.
14. Social Media; Photos; Publicity-Related Content
The Site may display or link to content from social media or encourage users to tag, share, submit, or repost content involving Company, its venue, events, or brands. If you submit content to us, tag us, respond to a repost request, or otherwise authorize our use of your content, you agree that such content may be used by Company and its affiliates in accordance with Section 13.
In addition, attendance at the venue or participation in events promoted through the Site may result in your image, likeness, voice, name, statements, or other identifying characteristics being captured in photographs, video, audio, livestreams, security footage, or promotional materials. Your rights and our practices in that regard may be addressed in separate venue terms, ticket terms, release language, posted notices, or our Privacy Policy, and nothing in these Terms limits any rights you grant or acknowledgments you make in such separate materials.
15. Prohibited Uses
You agree not to use the Site:
(a) in violation of any applicable law, rule, regulation, or third-party right;
(b) to engage in fraud, impersonation, identity theft, phishing, or other deceptive or unlawful conduct;
(c) to submit false, inaccurate, or misleading information;
(d) to upload, transmit, or distribute viruses, worms, malware, spyware, ransomware, corrupted data, or other harmful code;
(e) to interfere with, disrupt, damage, disable, overburden, or impair the Site or any connected systems, networks, or servers;
(f) to scrape, crawl, spider, harvest, data mine, index, cache, copy, or monitor any portion of the Site or Content by automated means without our prior written consent;
(g) to bypass or attempt to bypass security measures, access controls, rate limits, CAPTCHAs, or other technological protections;
(h) to use bots, scripts, automation, or any unfair means to search for, reserve, hold, acquire, or attempt to acquire tickets, reservations, promotional codes, gift cards, or any limited-availability offerings;
(i) to reproduce, frame, mirror, deep-link to, or create a misleading association with the Site or Content;
(j) to use the Site or Content for commercial resale, competitive analysis, model training, or any unauthorized business purpose;
(k) to post or transmit content that is unlawful, infringing, defamatory, obscene, threatening, harassing, hateful, discriminatory, sexually explicit, or otherwise objectionable;
(l) to collect, store, or use personal information of other users except as expressly permitted by law and these Terms; or
(m) in any manner that, in our sole judgment, is harmful to Company, the Site, users, vendors, partners, or the public.
We reserve the right to investigate violations of these Terms and to take any action we deem appropriate, including terminating access, canceling transactions, cooperating with law enforcement, and pursuing civil remedies.
16. Copyright Complaints
Under the Digital Millennium Copyright Act of 1998 (the “DMCA”), if you believe in good faith that any content on the Site infringes your copyright, you may send us a written notice containing the following:
(a) a physical or electronic signature of the copyright owner or authorized agent;
(b) identification of the copyrighted work claimed to have been infringed;
(c) identification of the allegedly infringing material and information reasonably sufficient to permit us to locate it;
(d) your name, address, telephone number, and email address;
(e) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
(f) a statement, under penalty of perjury, that the information is accurate and that you or your agent is authorized to act on behalf of the copyright owner.
Notices should be sent to the attention of DMCA Agent/Legal Department, at the address provided under Contact Information. We respect the intellectual property rights of others and will respond to clear notices of alleged infringement. You acknowledge that if you fail to comply with all of the requirements of this section, your notice may not be valid.
There can be penalties for false claims under the DMCA. We suggest that you consult your legal advisor before filing a notice. It is our policy to terminate, in appropriate circumstances, the access rights to the Site of repeat infringers.
17. Disclaimer of Warranties
THE SITE AND ALL CONTENT, INFORMATION, SERVICES, AND FEATURES AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND PARTNERS DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY.
WITHOUT LIMITING THE FOREGOING, COMPANY DOES NOT WARRANT THAT: (a) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (b) ANY INFORMATION OR CONTENT ON THE SITE WILL BE ACCURATE, COMPLETE, OR CURRENT; (c) THE SITE WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; OR (d) ANY DEFECTS OR ERRORS WILL BE CORRECTED.
YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
18. Agreement to Arbitrate and Class Action Waiver
By accessing this website or by providing your information, you acknowledge that part of the valuable consideration for your access to and use of the Site is your agreement to arbitrate all claims through New Era ADR (www.neweraadr.com). If New Era ADR is no longer available, all claims will be arbitrated in another agreeable arbitration forum. In the event that you assert a combination of claims, including some classified as non-arbitrable under a relevant state or federal law, you agree that the non-arbitrable claims may be brought as a separate action in the appropriate state or federal court. You also agree that all remaining arbitrable claims, including but not limited to those relating to employment applications, data privacy, and/or use of image, shall be severed and subject to arbitration. These arbitration provisions shall be read broadly and interpreted under the Federal Arbitration Act (9 U.S.C. §1, et. seq.) or any other version of the Act that may come into existence. If there is a dispute regarding the applicability of the Arbitration provisions of this Agreement, that issue will be submitted for arbitration to New Era ADR or, if they are unavailable, an arbitrator agreed upon or appointed by the court.
You further agree not to seek any relief as a member of a class and irrevocably agree to opt out of any class action litigation. You acknowledge that by doing so you are waiving your right to have this matter heard by a jury or a judge. In the event that you seek to file any claim in court and GR OPCO LLC or any of its affiliates are required to compel arbitration or seek to dismiss the class claims, you acknowledge that the prevailing party in such litigation may be entitled to reasonable attorney fees and costs.
19. Governing Law
These Terms and any dispute arising out of or relating to these Terms or the Site shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of laws principles.
To the extent any dispute is determined not to be subject to arbitration, the parties agree that the state and federal courts located in Miami-Dade County, Florida shall have exclusive jurisdiction, and the parties hereby consent to the personal jurisdiction and venue of such courts.
20. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY OR ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE.
WITHOUT LIMITING THE FOREGOING, COMPANY SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM: (a) ANY ERRORS OR OMISSIONS IN SITE CONTENT; (b) ANY INTERRUPTION OR UNAVAILABILITY OF THE SITE; (c) ANY VIRUSES OR MALICIOUS CODE TRANSMITTED THROUGH THE SITE; (d) UNAUTHORIZED ACCESS TO OR USE OF COMPANY SYSTEMS; (e) THIRD-PARTY SERVICES OR WEBSITES LINKED FROM THE SITE; OR (f) EVENT CHANGES, CANCELLATIONS, OR VENUE ADMISSION DECISIONS.
TO THE EXTENT PERMITTED BY LAW, COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (a) ONE HUNDRED U.S. DOLLARS ($100) OR (b) THE AMOUNT PAID BY YOU TO COMPANY THROUGH THE SITE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
21. Indemnification
You agree to defend, indemnify, and hold harmless Company and its parents, affiliates, subsidiaries, members, managers, officers, directors, employees, agents, contractors, licensors, partners, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) your infringement or violation of the rights of any third party.
Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you.
22. Assignment
Company may assign or transfer these Terms, in whole or in part, to any affiliate, successor entity, purchaser of assets, or other third party without notice to you.
You may not assign these Terms without the prior written consent of Company.
23. Termination
Company may suspend or terminate your access to the Site at any time, with or without notice, if Company believes that you have violated these Terms or applicable law.
Upon termination, all rights granted to you under these Terms shall immediately cease.
Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, arbitration, and indemnification, shall survive termination.
24. Force Majeure
Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including without limitation acts of God, natural disasters, epidemics, pandemics, governmental actions, war, civil unrest, power outages, telecommunications failures, cyberattacks, or failures of third-party services.
25. Severability
If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.
26. Non-Waiver
The failure of Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
27. Entire Agreement
These Terms, together with the Privacy Policy and any other policies referenced on the Site, constitute the entire agreement between you and Company regarding the Site and supersede all prior agreements or understandings relating to the same subject matter.
28. Contact Information
Company welcomes your questions or comments regarding these Terms. If you have any questions regarding these Terms, please contact us at:
GR OPCO, LLC
1112 N Miami Ave
Miami, Florida 33136
Email Address:
contact@11miami.com
Telephone number:
(305) 829-2911
